It’s all we do

That makes us experts in our field and we don’t get distracted by having to shift our attention to sales.

 

We’re small, so you get BIG benefits

Since our overhead is lower by sharing an office with our building company, we can operate with a much smaller portfolio than our competition, thus allowing us to provide a more comprehensive service and dedicate more time to your investment. Our point of difference also means added convenience – because we come to you. Meet us at your local cafe, and we’ll shout you a coffee or tea.

 

Results driven 

Too often we hear that landlords don’t know who they need to speak to in regards to the management of their property. At Value Homes Property Management, you will have one Property Manager to look after every facet of your property, therefore meaning one point of contact. We strive to have your property vacant for as little as possible, achieved through a marketing strategy that is unique to your property.

 

Better communication

Effective property management is all about a commitment to building a professional and open relationship with you and your tenants. Our systems and procedures ensure regular communication to keep you informed about all aspects of your investment. Our management system also provides the added convenience of an online portal to keep you up to date on your property and give you instant access to a wide range of information, including financials, invoices and maintenance. A separate tenants’ portal offers ongoing communication with your tenants.

 

We find the best tenants, not the first tenants

Our goal is to find you the right tenant. Our Request for General Tenancy includes detailed questions to provide an accurate picture of a prospective tenant’s rental, financial and employment history. The prospective tenant is asked to sign a declaration stating that they have physically inspected the property for which they are applying. We expect to receive a fully completed application, which includes photo identification (100 points of ID) to authenticate all details that have been provided. We then obtain references by contacting employers and the two most recent property managers, as well as conducting a TICA search, which ensures applicants have not been blacklisted by any previous agents. Once we have vetted all the suitable applications, we’ll provide you with a copy of all relevant information before approving an application, on your direction.

 

We maintain a strict zero arrears tolerance policy   

If a tenant falls behind with rent, we will text a reminder immediately. After three days, we’ll call to discuss and remind them to make a payment as soon as possible, following up with a text message daily.. After seven days in arrears, a breach notice will be issued giving them seven days to rectify. Failing the rectification, a notice to leave will be issued. Of course, you’ll be kept informed throughout the entire process.

 

Peace of mind for absent owners

If you live or move away from the area, interstate or overseas, you can rest easy when your property is managed by Value Homes Property Management. We will undertake all the required management functions in your absence, while staying in constant contact with you.

 

You build it, we look after it

If you are a current client of VHPM and are looking to build an investment property to add to your portfolio, we can offer you a discounted build price.Value Homes is a family owned, established building company, that has been building in the Cairns region for over 30 years. We have a range of homes that are ideal for investors as well as the ability to custom design for you. We will work with you through the whole process, from selecting suitable land, to managing the build and all the way through to securing the right tenants for you.

 

In-house maintenance    

Being exposed to our building company gives us access to all of the best trades. This ensures any maintenance is actioned promptly and of a high standard.

 

Our commitment to you

The biggest complaint in our industry stems from a lack of communication, which is why we have implemented effective communication procedures.

 

• Detailed inspection reports with photos including our recommendations on issues requiring attention.
• Prompt notification of maintenance – we seek landlord instructions regarding repairs.
• Prompt notification of issues that are likely to impact the smooth handling of the investment property, such as tenant notices.
• Follow-up reports regarding the outcome will also be provided.
• Monthly statements detailing the rental payments received and any maintenance carried out during that period (copies of original invoices will be attached).
• Annual statements detailing the total income and expenditures for the investment property. This is a great help at income tax time since you’ll get all the information you need for tax purposes in one document.
• We also offer an Online Portal which is available 24/7 for landlords and tenants